Return & Refund Policy

We're Here to Help

At PeakAura, we're committed to providing high-quality supplements and an excellent shopping experience. If you experience an issue with your order, we're here to help and will do our best to make things right.

Non-Returnable Items

Due to the hygienic and consumable nature of our supplements, we cannot accept returns of products that have been opened or used. For safety and quality reasons, we may also be unable to accept returns of unopened supplements.

Refunds are not guaranteed and will be reviewed on a case-by-case basis. If you receive a defective, damaged, or incorrect product, please contact us so we can review the issue.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout. PeakAura is not responsible for orders delivered to an incorrect address provided by the customer. Refunds or replacements for orders shipped to an incorrectly entered address are not guaranteed.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or shipped.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, contains a defective product, or includes an incorrect item, please contact our customer service team within 7 days of receiving your order.

To help us resolve the issue, please provide:

• Your order number

• A description of the issue

• Clear photos of the product and its packaging, if applicable

Once we review your request, we'll let you know whether a replacement, refund, or another resolution is appropriate.

Refunds

If your refund request is approved, the refund will be issued to your original payment method. Please allow 7–10 business days for the refund to appear in your account after it has been processed. Actual processing times may vary depending on your bank or payment provider.

If a return is authorized, we'll provide instructions regarding the return process and any applicable shipping costs before you send the item back.

Subscription Cancellations

If you have an active subscription, you are responsible for managing or canceling it before your next scheduled renewal.

If a subscription renewal has already been processed, canceling your subscription on the same day does not automatically qualify you for a refund. Refund requests for processed subscription orders will be reviewed in accordance with this policy and applicable law.

Contact Us

Have questions about a return, refund, or order issue? We're here to help.

Please reach out through our Contact Us page, and our team will be happy to assist you.